Privacy Policy

Read the Privacy Policy of Magic WMS to learn how our WMS, website cookies, and app data are protected under California law (CCPA) and global standards (GDPR)

Privacy Policy – Magic WMS

Last Updated: 23/10/2025

Magic WMS is committed to protecting the privacy of our customers, partners, and visitors. This Privacy Policy explains how we collect, use, store, and protect your information when you use our Warehouse Management System (WMS), website, and related services.

Scope

This Privacy Policy applies to:

  • Clients using our warehouse management system
  • Prospective customers evaluating our software
  • Website visitors at www.magicwms.com
  • Users of our mobile apps and web portal (iOS, Android, Web)
  • Business partners and service providers connected through integrations (ERP, TMS, eCommerce)

Information We Collect

We may collect:

  • Account details such as name, business name, email, phone, billing information
  • Warehouse, client, inventory, order, and billing data entered into the system
  • Data shared via integrations with financial, ecommerce, and TMS systems
  • Technical data like IP address, device, browser type, and usage logs
  • Support communication records for customer assistance

Website Cookies and App Data

When you visit our website or use the Magic WMS application, we may automatically collect information through cookies, analytics tools, and device data. This includes:
  • Usage patterns to improve performance and navigation
  • Session data to keep you logged in securely
  • Preferences to personalize your experience
  • Device identifiers and app interaction data for troubleshooting and updates
You may be asked to consent to cookies when first visiting our site. You can adjust cookie preferences in your browser settings. However, some features may not function properly without them.

How We Use Information

We use collected data to:

  • Deliver and maintain Magic WMS services
  • Enable financial, ecommerce, and TMS integrations
  • Process billing and manage accounts
  • Improve features, security, and usability
  • Provide support and training
  • Meet legal and regulatory obligations

Subscription Preferences

You can manage how you receive promotional communications from Magic WMS.
  • To join our mailing list, contact subscribe@magicwms.com
  • To stop receiving promotional emails, contact unsubscribe@magicwms.com
Even if you unsubscribe from marketing emails, you will continue to receive essential service notifications, policy updates, and account-related communications.

Sharing of Information

We do not sell your personal information. Data may only be shared with:

  • Service providers supporting hosting, payments, analytics, or integrations
  • Authorities if required by U.S. law or legal process
  • Parties involved in business transfers such as mergers or acquisitions

Data Security

Magic WMS employs stringent security protocols to protect your data:

  • Encryption of sensitive data including credentials and billing information
  • Role-based access ensuring only authorized users can access relevant information
  • Secure infrastructure with firewalls and DDoS protection
  • Routine backups to ensure continuity and disaster recovery

Data Retention

Information is retained only as long as needed to provide services, comply with law, or resolve disputes. Customers can request deletion, subject to legal requirements.

Your Rights

Depending on your location, you may request to:

  • Access the information we hold
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing activities
  • File a complaint with a relevant supervisory authority

Requests can be made via email at support@magicwms.com .

Children’s Privacy

Magic WMS does not knowingly collect information from individuals under the age of 18.

International Users

Our services operate from the United States. By using Magic WMS outside the U.S., you agree your data may be transferred and processed under U.S. law.

Governing Law

This Privacy Policy is governed by the laws of the State of , including the California Consumer Privacy Act (CCPA). For international users, we also align with principles under the General Data Protection Regulation (GDPR) to respect global data protection standards.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with a new “Last Updated” date.

Contact Us

For any questions about this Privacy Policy, reach us at:
Email:  support@magicwms.com
Phone: +1 949-207-7195